Hikari Soul – Terms & Conditions
WHO WE ARE
Hikari Soul is operated by Faye Hawliczek and provides complementary wellbeing and personal-development services. Website: hikarisoul.com.
Business correspondence address: 121 Winslade Road, Sidmouth, EX10 9EZ
Email: Faye@hikarisoul.com
Telephone: 07946619429
In these terms, “Hikari Soul,” “we,” “us” and “our” refer to the service provider. “Client,” “you” and “your” refer to the person booking or receiving the service.
2. SERVICES COVERED
These terms apply to Hikari Soul services including Deep Integrative Therapies, Reset, Becoming, Transform and Soul sessions; in-person and distance energy healing; Reiki; RTT or hypnotherapy-style services; NLP; coaching and mentoring; guided meditation; space clearing; future-event blessings; Reiki shares; workshops; training; packages and other agreed wellbeing services.
The booking confirmation and service description form part of the contract and will state the particular service, format, duration, price and any service-specific conditions.
3. COMPLEMENTARY NATURE OF SERVICES
Hikari Soul services are complementary wellbeing and personal-development services. They are not medical, psychological or psychiatric diagnosis or treatment and do not replace advice, diagnosis, medication or treatment from an appropriately qualified healthcare professional.
Do not stop or change medication or clinical treatment on the basis of a Hikari Soul session. If you have concerns about your health or mental health, seek advice from a suitable qualified professional. If you are in crisis, at immediate risk of harm or require urgent care, contact the appropriate emergency or healthcare service.
Experiences and outcomes vary. We do not promise or guarantee a cure, recovery, particular feeling, business result, relationship outcome or other specific result.
4. ELIGIBILITY, SUITABILITY AND CLIENT INFORMATION
You must provide information that is accurate to the best of your knowledge and tell us about anything relevant to the safe and appropriate delivery or adaptation of the service. Depending on the service, this may include pregnancy, epilepsy or seizures, psychosis, mania, severe dissociation, medication affecting alertness, recent surgery, pain, mobility requirements, sensory needs, trauma triggers or other relevant health circumstances.
You do not need to provide information that is unrelated to the service. We may ask you to obtain advice from an appropriate healthcare professional before proceeding.
We may adapt, postpone or decline a service where it appears unsuitable, outside our competence or unsafe to provide. If we decline before providing the service, we will refund the affected fee unless the issue arises from a serious client breach and we have incurred a reasonable evidenced loss.
Do not attend or participate while intoxicated by alcohol or recreational drugs. Tell us if medication may impair alertness or your ability to consent.
5. CONSENT, TOUCH AND CLIENT CONTROL
Participation is voluntary. You remain aware, in control and free to ask questions, decline a technique, withdraw consent, pause or end a session at any time.
Any light, non-invasive touch will be explained and agreed. You may request a completely hands-off session. Withdrawing consent will not affect the lawfulness of activity already carried out with valid consent.
Consent to receive a service, explicit consent to process health information and consent to marketing are separate decisions. Refusing marketing does not affect access to services.
6. BOOKINGS AND CONTRACT FORMATION
A booking request is not confirmed until we issue confirmation or otherwise clearly accept it. The confirmation will identify the service, appointment or course, price, payment arrangements and delivery format.
You are responsible for checking the booking details and promptly notifying us of errors. Bookings are personal to the named client unless we agree to a transfer.
We may reasonably refuse a booking, including where the requested service is inappropriate, unavailable or outside our professional scope.
7. PRICES AND PAYMENT
Prices will be made clear before you are bound by the booking. Payment is due at the time shown in the booking confirmation. We will not impose an additional charge without your express agreement.
If an instalment plan is agreed, the payment dates and consequences of missed payments will be supplied before the booking is confirmed. A missed payment does not permit us to demand sums unrelated to the service or to retain more than a reasonable amount reflecting actual loss.
A deposit will be required to be made at the time of the booking and this will be clearly shown, this will be non-refundable in accordance with section 9.
8. STATUTORY CANCELLATION RIGHTS FOR DISTANCE AND OFF-PREMISES BOOKINGS
Where you book online, by telephone or away from our usual business premises, you may have the right to cancel for free within the 14-day period, (service dependent) We will provide any legally required cancellation information and a means of communicating cancellation.
If you want a service to begin within the 14-day period, we will ask for your express request. If the service is fully performed during that period after your express request and acknowledgement, your statutory cancellation right may end when full performance is complete.
If you cancel during the statutory period after performance has begun, you may be required to pay a reasonable amount proportionate to the service already supplied. Nothing in these terms reduces any mandatory legal right.
To cancel, send a clear statement to faye@hikarisoul.com or manage online. You may use any model cancellation form supplied, but you do not have to use it.
9. APPOINTMENT CANCELLATIONS AND RESCHEDULING
The following is the proposed contractual policy and must be confirmed before publication:
More than 48 hours before the appointment: cancellation or one reschedule without a service charge.
Between 24 and 48 hours before the appointment: we may retain or charge up to 50% of the appointment fee only where this reasonably reflects actual loss and the appointment cannot be refilled.
Less than 24 hours before the appointment or non-attendance: we may retain or charge up to the full appointment fee only where this reasonably reflects actual loss and the appointment cannot be refilled.
We will consider exceptional circumstances fairly. We will take reasonable steps to reduce our loss, including offering the appointment to another client where practicable. Any amount retained will not be an excessive penalty and will not exceed the reasonable loss caused by the cancellation.
A rescheduled appointment remains subject to these terms. Repeated rescheduling may be treated as a cancellation where this was explained and is fair in the circumstances.
10. PACKAGES, COURSES AND MULTI-SESSION BOOKINGS
The service description will state the number of sessions, validity period, price, payment schedule and any included materials.
If you request to commence a course prior to the 14 day period or commence the course, no refund wull be able. We may deduct the normal price of services already supplied and reasonable non-recoverable costs or actual loss caused by cancellation, but we will not automatically retain all advance payments.
Any expiry date must be reasonable and will be extended where a delay was caused by us or where fairness requires an extension because of significant circumstances agreed with the client.
11. LATE ARRIVAL
If you arrive late, we will provide the remaining appointment time where it is safe and practical. We may be unable to extend the appointment where this would affect another client. Any adjustment or charge will be applied fairly and explained.
12. CANCELLATION OR CHANGES BY HIKARI SOUL
We may need to reschedule, change the delivery method or cancel because of illness, venue issues, safety concerns or circumstances beyond reasonable control. We will notify you as soon as reasonably possible.
If we cancel and cannot offer a suitable alternative, we will refund the affected payment. We are not responsible for avoidable indirect costs that were not agreed with us, but nothing in these terms excludes liability that cannot lawfully be excluded.
13. IN-PERSON, HOME-VISIT AND DISTANCE SERVICES
For in-person services, follow reasonable safety and venue instructions and tell us about accessibility requirements in advance where possible.
For home visits, you must provide a reasonably safe, private and suitable environment. We may leave or decline to begin if the environment, conduct or presence of others creates a safety concern.
For telephone, video or distance sessions, you are responsible for a private setting, a suitable device and a reasonably reliable connection. If technology fails, we will try to reconnect or agree a fair reschedule, alternative format or proportionate refund depending on what was delivered.
Do not take part in hypnosis, meditation or deep-relaxation audio while driving, operating machinery, supervising an unsafe activity or in any setting where reduced attention could create risk.
Do not take part in Hypnosis if you suffer from Epilepsy or Schizophrenia or a similar condition. Always make the practioner aware at the time of booking.
14. RECORDINGS, DIGITAL MATERIALS AND INTELLECTUAL PROPERTY
Any personalised or general audio, script, guide, workbook, course content or training material remains protected by intellectual-property law unless we expressly agree otherwise in writing.
Materials are supplied for your personal use only. You must not copy, publish, sell, share, teach from, alter for redistribution or commercially exploit them without written permission.
Where a digital product or personalised recording is supplied immediately at your express request, separate statutory cancellation rules may apply. We will obtain any acknowledgement required by law before immediate supply where a cancellation right would otherwise exist.
15. CONFIDENTIALITY, SAFEGUARDING AND RECORDS
We will treat information shared in sessions respectfully and confidentially. Confidentiality is not absolute. We may disclose information where required by law, where you consent, or where disclosure is reasonably necessary in response to an immediate risk of serious harm or a safeguarding concern.
We will keep session and booking records only for stated purposes and for no longer than necessary, subject to legal, insurance and professional requirements. The retention period must be stated in the Hikari Soul Privacy Notice.
16. PERSONAL DATA AND HEALTH INFORMATION
We process personal data in accordance with applicable UK data-protection law. Health information is special-category data and requires both a lawful basis and a separate Article 9 condition.
Where we rely on explicit consent for health information, the request will clearly identify the data, purpose and processing involved. You may withdraw consent, but this will not affect earlier lawful processing and may mean we cannot safely provide the service.
Marketing consent is optional, specific and separate. See the Hikari Soul Privacy Notice https://www.hikarisoul.com/privacy-policy:
17. CLIENT CONDUCT AND SAFETY
Clients must communicate respectfully and must not behave in a threatening, abusive, discriminatory, sexually inappropriate or unsafe manner.
We may stop a session or end the client relationship where conduct creates a safety risk or serious breach. Any fee retained will be limited to a reasonable amount reflecting the service supplied and actual loss; this does not affect our right to report unlawful conduct or seek other lawful remedies.
18. CLIENTS UNDER 18
Services for a person under 18 require our prior agreement and appropriate consent from a parent or legal guardian. We may require the parent or guardian to attend, remain nearby or complete separate consent and health-information forms.
Some services may not be offered to minors. The child or young person’s wishes, understanding, privacy and welfare will be considered alongside legal consent requirements.
19. REASONABLE CARE, LIABILITY AND STATUTORY RIGHTS
We will provide services with reasonable care and skill. Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or consumer right that cannot lawfully be excluded.
We are not responsible for loss that was not reasonably foreseeable when the contract was made or for loss caused by inaccurate information, failure to follow reasonable safety instructions or circumstances outside our reasonable control, except where the law provides otherwise.
These services are purchased as a consumer for personal use. We are not liable for business losses arising from a consumer booking unless expressly agreed in writing and permitted by law.
20. COMPLAINTS
Please raise a concern as soon as possible by contacting Faye at [INSERT EMAIL]. We will acknowledge and consider the complaint fairly and aim to provide a substantive response within [INSERT NUMBER] working days.
If the complaint cannot be resolved, we will tell you whether an appropriate independent alternative dispute-resolution service is available or required. This does not remove your right to seek other remedies.
21. CHANGES TO THESE TERMS
The terms applying to your booking are those provided or made available when the contract was formed. We may update terms for future bookings. We will not make a material retrospective change to an existing booking without a lawful basis and reasonable notice, and any change will not reduce mandatory consumer rights.
22. GOVERNING LAW
These terms are governed by the law of England and Wales. A consumer may bring proceedings in any court available to them under applicable consumer law.
23. ENTIRE AGREEMENT AND SEVERABILITY
These terms, the booking confirmation and any service-specific information form the agreement between you and Hikari Soul. Nothing in this clause excludes responsibility for statements that cannot lawfully be excluded.
If any provision is found unenforceable, the remaining provisions will continue to apply so far as legally possible.